Hello,
I have imported test cases via RTF from a MS Word file into a new module. IF I edit/save the new module after the import (before close), it seems to work. If I close the module, reopen it and make a small change (e.g. change object text) and then try to save, DOORS hangs forever. (waited 2 hours, using DOORS 9.2.0.2 on server and client)
Can somebody please give me a hint, what the problem could be ?
Attachted the module (saved directly after import before any manipulation) and RTF-file in question.
Many thanks !
Patrick
SystemAdmin - Tue Mar 09 03:22:14 EST 2010 |
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Re: DOORs hangs forever
SystemAdmin - Tue Mar 09 03:23:23 EST 2010
... and here is the RTF file ...
Attachments
attachment_14443321_t2.rtf
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Re: DOORs hangs forever
SystemAdmin - Tue Mar 09 15:37:10 EST 2010
I had a go at this and could not fault the module. However, I do recall from somewhere that the Archive & Restore functions do some background integrity checking and can clean things up as it prepares the archive file (BTW - a DOORS archive file is actually just a zip file), so try restoring your archive in another folder and see if the problem goes away.
Paul Miller
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Re: DOORs hangs forever
Arllen - Tue Mar 09 21:39:07 EST 2010 SystemAdmin - Tue Mar 09 15:37:10 EST 2010
I had a go at this and could not fault the module. However, I do recall from somewhere that the Archive & Restore functions do some background integrity checking and can clean things up as it prepares the archive file (BTW - a DOORS archive file is actually just a zip file), so try restoring your archive in another folder and see if the problem goes away.
Paul Miller
Can you try the same task with the DOORS 9.2.0.0 client? (You do not have to touch your server to test this -- just switch out the client, or try the 9.2.0.0 client on another machine.) If the same task works as expected in the DOORS 9.2.0.0 client, the slowness you are seeing may be the result of a change introduced in the DOORS 9.2.0.1 client. In 9.2.0.1 and 9.2.0.2, the way the client iterates over RTF objects can result in very slow behavior if RTF objects are large (millions of characters). This is addressed in an upcoming DOORS fix pack, which will be available this Summer.
Hope this helps,
Arllen
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Re: DOORs hangs forever
SystemAdmin - Wed Mar 10 09:17:23 EST 2010 Arllen - Tue Mar 09 21:39:07 EST 2010
Hi Patrick,
Can you try the same task with the DOORS 9.2.0.0 client? (You do not have to touch your server to test this -- just switch out the client, or try the 9.2.0.0 client on another machine.) If the same task works as expected in the DOORS 9.2.0.0 client, the slowness you are seeing may be the result of a change introduced in the DOORS 9.2.0.1 client. In 9.2.0.1 and 9.2.0.2, the way the client iterates over RTF objects can result in very slow behavior if RTF objects are large (millions of characters). This is addressed in an upcoming DOORS fix pack, which will be available this Summer.
Hope this helps,
Arllen
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Re: DOORs hangs forever
SystemAdmin - Wed Mar 10 09:21:08 EST 2010
We've had the same problem since upgrading from 8.1 to 9.2. Here's what our DOORS Admin has to say:
RTF NonShpPict and RTF ShpPict are poison attributes. Please note there is a third poison attribute RTF Pict (although this one is not very common). These attributes usually appear after importing a RTF file. It is possible to have these attributes and NOT have problems, but deleting these attribute will guarantee that the module will not hang-during-save. The one issue with deleting these attribute is that the user will not be able to modify the graphic. This is usually not a problem, since if the user need to modify the graphic they can replace the problem graphic.
As far as I know, this guidance has been working for us. Hope that helps.
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Re: DOORs hangs forever
SystemAdmin - Thu Mar 11 03:41:50 EST 2010
In the meantime I found out that I happens only I f I have (large ?) pictures within the RTF-file. My workaround is now to remove the picture from word in advance, then import the RTF file and insert the pictures again. This is feasible for me because the documents in questions only a a few (less than 10) pictures.
I assume that I faced the bug you described.
I will try with a older client (as Paul suggested) later this day.
Many thanks for your help
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Re: DOORs hangs forever
SystemAdmin - Thu Mar 11 11:33:19 EST 2010
Hello Arllen,
I can confirm that I does not happen with 9.2.0.0. Also the images are sized differently than with 9.2.0.2
AI have attached the whole RTF-file again, as I have noticed that I did not attach the whole file in my first post. Hopefully somebody can use it to reproduce and debug the issue
Patrick
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Re: DOORs hangs forever
SystemAdmin - Thu Mar 11 11:35:57 EST 2010
Hello Arllen,
I can confirm that I does not happen with 9.2.0.0. Also the images are sized differently than with 9.2.0.2
AI have attached the whole RTF-file again, as I have noticed that I did not attach the whole file in my first post. Hopefully somebody can use it to reproduce and debug the issue
Patrick
Attachments
attachment_14444504_AFPS_Bug_Change_Regression_Test_2009.zip
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Re: DOORs hangs forever
SystemAdmin - Thu Mar 11 11:39:48 EST 2010
OOps, here is the RTF file
Attachments
attachment_14444505_AFPS_Bug_Change_Regression_Test_2009.zip
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